RETURNS, EXCHANGES & RECLAIMS PORTAL
Note:
UK returns must have commercial invoices attached with the return package (read instructions carefully).
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Make a return or reclaim from the UK
To register a return, exchange or reclaim, please fill in your order number together with the email you used to make that order in the portal below. After registering your errand successfully, you should receive an email with a receipt and label (for returns).
Note that exchanges are only available in the EU and reclaims (product issues) are manually checked so please expect an email from us.
Good to know
Returns & exchanges policy
You can return your unused and unwashed items within 30 days of receiving of your items.
Please note that returns are only free if you opt for Store Credit instead of a refund. Otherwise the return label cost will be deducted from your final refund amount.
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1. Items must be in their original and re-sellable condition (with tags attached), unused (except for trying them on of course), unwashed and stain free
2. Free gifts, and gift cards are not returnable
3. Original shipping, customs and import charges are non-refundable
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See "returns process" to register your return
UK Returns Instructions
1. Kindly register your return via the returns portal
2. After successful registering your return, you will automatically recieve your return label and commercial invoices.
3. Please follow the instructions from the email as the procedures differ between carriers. In doubt, just reach out to our customer service team at help@ninepine.com
7. Once your order has been received and processed by our warehouse in Sweden, the refund minus the disocunted return shipping fee. This usually takes 2-3 weeks, sometimes sooner.